If your tracking detail states that your parcel has been delivered and but has not been received by you. Please ensure to check the below:
- Please check all 'Safe Place' locations around your address, where the parcel may have been left
- Please check with your close neighbors to see if your parcel has been left there
- Please check any signatures that may be saved on your tracking link
- Royal Mail may have left a 'Sorry We Missed You' card and your parcel may be left at your local post office ready to collect. Please check all your regular post for this card.
If all the above steps have been taken and you are still unable to locate your parcel, please contact us here