Order Confirmation Emails
If you believe your order to be placed (see article 'Has My Order Been Placed?') and you have not received any confirmation emails then please check the following:
- Check junk and spam mail folders
If there is still no sign of the email after 30 minutes of placing your order then you may have entered your email address incorrectly at checkout. Please contact us here
Dispatch Confirmation Emails
If you have received an order confirmation email and have not yet received a dispatch email. Please ensure to check article 'When will my order dispatch?'.
Please allow up 24 hours to receive your dispatch confirmation email within the guidelines set out in the article 'When will my order dispatch?'. If you have still not received a dispatch notification and have checked Junk and Spam mail folders as above, please contact us here